Q. What payment types do you take?
A. We accept all card payments that are available through PayPal.
Q. What delivery services do you provide?
A. We ship your orders via a mixture of providers. We select the appropriate method of shipping for your order to keep the cost of shipping as low as possible. For standard UK shipments we use Royal Mail 48 Tracked (this is NOT a 48 hour service). For expedited orders (higher shipping rate applies) we use Royal Mail Special Delivery at the present time but is subject to change without notice, to a more cost effective provider. International orders will be sent Royal Mail Standard International Tracked.
Q. How long will my order take?
A. Unless you have expedited your order it can take between 5-10 days to arrive within the United Kingdom and may be somewhat longer outwith the UK.
Q. What do I do if my item has arrived damaged?
A. The first thing you do is take a photograph of the damage and email it to us here at Dogcrafts at email@example.com This needs to be done within 48 hours of receipt. On receipt of your photographs we will investigate the matter and determine if a replacement, refund or other action is required.
Q. Can I return a purchase to you?
A. Yes, providing the item has been unused, undamaged and still in it’s original packaging. If you have used, damaged or destroyed it’s original packaging we cannot accept your purchase back as we will be unable to resell the item. Unwanted items will returned at your expense.
Q. How can I contact you?
A. You can either email us at firstname.lastname@example.org, Telephone us on 07984 636 135 (between 9.30am and 4.30pm Monday – Friday), via our Facebook page or use our contact us form.
Q. How do I measure for a Martingale Collar and how do I fit it?
A. We have provided a specific page within our website for you to see how to measure and fit a martingale dog collar. As these are closed loop collars, it is imperative to get the measurements correct.
Here is the link to our page for measuring and fitting martingale collars: HERE
Q. How do I know if the metal on your collars are strong enough ?
A. We buy within the UK from a highly reputable company who supply the Royal Household. If good enough for them then they are most definitely well up to standard. We use these hardware item particularly for use on large dog breeds and pully dogs. For our side clip collars for smaller breeds we import some of the side clip hardware from the Czech Republic but again these items are far better quality than you would ever purchase off the likes of eBay.
Each seam on the collars are double stitched for security with high quality threads. If a collar doesn’t meet our very high standards then we will just not sell it. If we don’t put them on our dogs, we will NOT put them on your dogs either !